Frequently Asked Questions

Why are my login details from the old website not working?

Unfortunately, all login details used on the old shopping site (previously www.typhooshop.com) are no longer valid on our new website. You will have to setup a new account – there is a link to register at the top right of the page. You will still be able to use the same Username & Password as before but just need to re-register it. Apologies for any inconvenience.

How do I track the status of my order?

You can track the progress of your order by logging in to the My Account section of the website. Here you will see your most recent orders and will see the status of each order marked as either Processing or Complete.

Processing means your order has been recieved by our warehouse but is still in the process of being picked and packed.

Complete means the order has been packed and assigned to the relevant courier.

When an order is complete you can click on 'View Order' and scroll down to the link 'Track Your Order'. When you click this, a window will open which confirms your delivery number and also gives you an 'Added Tracking Number'. You can enter this tracking number into the Parcelforce website here - http://www.parcelforce.com/track - and find out exactly where your parcel is.

Why can I not buy a case of tea anymore? I can only shop for individual packs.

We no longer sell cases of tea to members of the general public. However, we are currently offering FREE SHIPPING when you spend over £20 - this adds a significant discount to your order if you buy your tea in bulk. If you are purchasing cases of tea for business purposes, you can apply for a business account by getting in touch with us directly - all contact details are found on the Contact Us page.

How do I pay via PayPal?

At the checkout you will be able to select Pay by PayPal as an option in the dropdown menu. The website will ask you to login using your PayPal account details and will then confirm the payment details with you before returning you to The Typhoo Tea Shop website.

What is the difference between a billing address and a shipping address?

The billing address is the address your debit/credit card is registered to.
The shipping address is where you want your parcel delivered to.

How do I return an item(s)?

If you wish to make a return, you must notify us within 14 days of receiving the item by email at consumer.relations@typhoo.com or call 0800 633 5650. For more information see section 9 of our Terms & Conditions of Sale.

What if my received item(s) are lost or damaged?

We will replace lost or damaged orders free of charge. Please get in contact within 14 days of placing your order by email at consumer.relations@typhoo.com or call 0800 633 5650.