If you wish to make a return, you must notify us within 14 days of receiving the item. For more information see section 9 of our Terms & Conditions of Sale.
You can get in touch via email at email@example.com or call 0800 633 5650.
1.1 We use Parcelforce for all our deliveries.
1.2 For Standard delivery £5.00 [including free postage deliveries], our process is to prepare your order and despatch within 2 working days [Monday to Friday], which means that you receive your order within 3 to 5 days.
1.3 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.
1.4 If you do not receive your order within 5 working days, please contact our Consumer Relations team on 0800 633 5650 or email firstname.lastname@example.org.
1.5 We will replace lost or damaged orders free of charge.
2.1 We use an air freight service through Parcelforce for all international deliveries.
2.2 Transit time will be a maximum of 10 working days, depending on the destination. A signature will be required on receipt.
2.3 We pass on to our customers only the exact courier cost to us, which is calculated based upon product weight and the destination country.
2.4 All international customers will receive a tracking email to show the progress of their order.
2.5 When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be.
2.6 Within our fees there is a Fuel Surcharge. This surcharge may vary from month to month therefore all international postage charges will change slightly month to month.
2.7 If you do not receive your order within 15 days, please contact our Consumer Relations team on 0800 633 5650 or email email@example.com.
2.8 We will replace lost or damaged orders free of charge.
2.9 Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you.
3.0 Due to strict Customs Regulations in Australia we are unable to despatch anything that contains Citrus Peel or Wood to this country.